Employee Engagement – Respect

Treat Everyone the Way You Want to be Treated

I'm sure you've heard that you have to earn respect, it is not given freely. This is especially true in the workplace; the level of respect you need to engage employees is certainly earned. Respect is a simple aspect of employee engagement, but sometimes it is not easy to earn. There are some awesome benefits to respect, when you gain the respect of your staff. When you have earned the respect things like decisions you make are easier for your staff to accept, your communication with them becomes easier and those stressful conversations that we all have to have at times become less stressful. There are a few keys to earning respect, but I believe the number one key is to treat your staff the way you would want to be treated if you were in their position.

Be Considerate – When dealing with employees be aware of their communications, both verbal and non-verbal. Body language can give you information that will validate the tone of the conversation. Use this information in your conversation.

Be Timely – This is a large issue in the workplace; employees see the managers not coming to work on time, leaving early and taking what they consider long breaks. We all know that some tasks that managers perform take them away from the workplace, if this is the case; you need to make sure you communicate the reason for your absence. Let me give you an example, one of the most disrespectful professions I have ever encountered is the Medical Industry, namely the doctor's office. If I have an appointment at 1:00 PM and I am in the office on time, why do they not see me until 1:45PM? This sends a very negative message: YOUR TIME IS NOT AS VALUABLE AS MINE! Don't be that type of manager, time is very valuable to everyone, respect everyone's time.

Don't Assume – You should never make assumptions of your employees. You know the old saying, "When you ASSUME, you make an ASS out of U and ME." Making assumptions based on the employee's education level, position within the company, income, etc. is not very respectful. Listen to what they have to say, make no judgment and you will demonstrate respect.

respect

Don't Shoot Them Down – I can't begin to tell you how many meetings I have attended when someone in the audience comes up with a suggestion and the person at the front "shoots them down". I am sure you know exactly what I am talking about, the idea or suggestion is not what the speaker wanted to hear, or does not think it is appropriate to solving the problem, so they just discount them in front of everyone. That person will probably never give another idea again and the next one could be good.

Admit It - When you make a mistake or a poor decision, admit it. Don't blame someone else or something else for your poor decision...you will gain respect when you admit the error. You see all of your employees know that you are human and they know you make mistakes, so go ahead and become even more human and admit it.

Keep Control "Keep control of your behavior in all situations. Yes you are human and you get frustrated and upset, you even get mad at times...all of these feelings are natural. Don't lose control and start yelling and screaming at your employees, just one instance of this behavior witnessed by your staff will take months if not years to repair. Here are exerts from comments that are more frequent than one would think. "... is very moody, you never know when they will blow up..." "I feel like I am walking on egg shells around here...", "...they yell and scream in front of employees and customers..." Make sure you are keeping control.

Be Seen - I am a firm believer in MBWA (Managing By Walking Around), it is so beneficial to everyone, but it gets you out in front of your employees. We all know that you have responsibilities and tasks that make you sit at your desk to complete, don't stay there all day. If you are up and about your employees see you working, they see you asking questions about their job and the issues they have to overcome every day. The boss that stays in the office is sometimes viewed as lazy and does not contribute.

These are just a few things that can help you start earning the respect of your employees. If you have any questions or would like to schedule a free consultation about employee engagement, randy@rjsdatagroup.com is my email address.

Employee Engagement

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A talented staff gives you a major source of differentiation. Achieving this advantage or edge through people requires that your organization successfully attracts and retains talent by engaging the spirit of your employees at all levels.