Employee Engagement - Training

Please Teach Me... I Really Want to Learn

Training is crucial within an organization; it is one of the keys to a successful operation. Your employees need to learn how to do their jobs, operate any equipment, machines, computer software, systems within the department... the list goes on and on. So, there are a lot of things that you must be able to teach new and seasoned employees. Employee Engagement is directly linked to the ability of the organization to train and develop.

Time to learn

Training actually starts in the interview process; most think it is during orientation, but you should be teaching all candidates about your company culture and philosophy... let them decide if they fit... I personally would never take a job that would conflict with my goals and beliefs. Once they have been selected and orientation is scheduled, is when the bulk of the training begins. Remember orientation is a very important rung on the ladder of success, for all new hires. Orientation should be fun... but it should be packed with information so the new employee can start to absorb the company culture.

Job specific training is very important to the immediate success of the new employee, make sure they are comfortable and understand before putting them into a "live" situation. Remember they may directly affect your customers. Each individual learns at a different pace, you need to pay attention to the "trainee" to make sure they are not getting bored or that you are not leaving them behind; both of which will have a negative impact on the new employee. Keep a line of communication open with the new hire, let them know you are the person who wants to make sure they succeed... so if they have any issues, you should be notified. Also, check up on them a couple times a day, ask questions, get feedback on the process and the training... listen to what they have to say.

Skills

Don't forget about the training of employees who have been around for a while... new systems, new processes, new equipment and new policies are just a few things that will require some additional training. This is just as vital as the job specific training that they received right after their orientation... possibly years ago. This training like any other training should have the goal of no employee should ever perform a task that they have not been trained to do and feel comfortable performing the task. For example, you install a new copy machine in the front office of your hotel. All front desk employees should be trained on how to use even such a simple machine as this... if not, you are risking some possible negative guest experiences. Guest comes to the desk and asks front desk employee to make a few copies for them... employee has never been trained on copy machine and has no clue how to use it... they are put in a very stressful situation, having to tell the guest that they don't know how to use the machine, you see where I am going with this.

Another aspect to training that is icing on the cake, is cross-training. This is the job specific training that your employees don't need to complete their tasks, but instead other positions or departments tasks. This is not only training, this is employee development. You are educating your employees on how to do more than one job, this is a highly sought after type of training. It is considered to be somewhat prestigious by some employees and certainly a HUGE benefit to all. Comments that I have read from employee engagement surveys, tell me that this type of training is not being utilized as frequently as possible. Why would you not want a staff of employees that could perform multiple tasks with confidence and competence? Cross training is a WIN - WIN; the employee is given that "special" training and you now have an employee who can help out in another department or in another job position. When your entire staff is cross-trained, call offs and sick days don't even seem to matter... there are plenty of people who can fill in and keep the operation moving smoothly.

Train immediately, train often and train for excellence. Remember an employee should never have to perform a task that they have not been properly trained and feel comfortable completing. This is just to ensure the employee is delivering the best customer experience possible. A sound training program with all employees will build employee engagement.

If you would like to discuss this or any employee engagement topic or you want to discuss your current employee engagement situation, please feel free to contact me: randy@rjsdatagroup.com

Employee Engagement

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Increase Engagement At Every Level

A talented staff gives you a major source of differentiation. Achieving this advantage or edge through people requires that your organization successfully attracts and retains talent by engaging the spirit of your employees at all levels.